

“Zoom and Twilio have enjoyed a close working relationship that has enabled us to quickly roll-out service for our joint customers,” said Donovan Leone, solutions engineer, Zoom Video Communications. Twilio can help customers reduce usage costs and extend a local customer experience to users in up to 100 countries.

We have experience working jointly with Zoom to deploy our SIP trunking services in multinational organizations.

Twilio Elastic SIP Trunking is a field-proven global PSTN connectivity solution for Zoom Phone customers. It gives them more control over their migration from on-premises to cloud communications, too.įield-Proven Twilio Elastic SIP Trunking for Zoom Phone BYOC IT managers can consolidate PSTN services onto a single SIP trunking provider servicing all their geographic locations, users and communications applications. If you purchase PSTN connectivity and DIDs from cloud communications providers, you’ll fragment your network and further increase complexity.īYOC helps reduce complexity, improve business agility and reduce costs. In addition, each location and the department may be at different stages of cloud migration. Each application may be deployed across multiple office locations and geographic regions, which means you need to provision local trunks and DID numbers for all of them. Each of these applications requires SIP trunks and each user requires a DID number, which can create a complex SIP trunking infrastructure.Ĭomplexity multiplies for multinational organizations and when transitioning from on-premises to a cloud communications infrastructure.
#Zoom phone app plus#
Most organizations deploy discrete UC and contact center applications, plus communications services embedded in a customer app. We recommend you compare the built-in emergency calling capabilities offered by Zoom Calling Plan and your SIP trunking service provider for the countries where your users are located.īYOC Helps Reduce Communications ComplexityĬomplexity, the bane of IT managers, can creep into an organization’s SIP trunking network as it adds specialized communications applications to its operations.
#Zoom phone app pro#
To implement BYOC, you’ll need to add the Zoom Phone Pro license to your Zoom service, which enables a SIP trunking interface in the Zoom cloud. They recognize that decoupling PSTN access from their application services gives customers the freedom to choose SIP trunking services from a preferred supplier. Many cloud communications service providers have introduced BYOC support, including Zoom Phone, TalkDesk and Genesys Cloud. Thus, the PSTN access provider is known as a SIP trunking service provider. The interface adheres to the IETF Session Initiation Protocol (SIP) and each concurrent telephony session is called a trunk. It enables the cloud communications service provider to send and receive PSTN calls using a third-party service provider as the conduit. Technically speaking, Bring Your Own Carrier is an open telephony interface provided by UCaaS and CCaaS providers that connects to a compatible PSTN service provider, such as the Twilio Elastic SIP Trunking service.
